Privacy Policy

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

• Account: A unique account created for You to access our Service or parts of our Service.
• Affiliate: An entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
• Company: Refers to PhysioLabs X Ltd, 5th Floor 167-169 Great Portland Street, London, W1W 5PF. For the purpose of the GDPR, the Company is the Data Controller.
• Cookies: Small files placed on Your device by a website, containing details of Your browsing history on that website among its many uses.
• Country: United Kingdom.
• Data Controller: For the purposes of the GDPR, the Company as the legal person which determines the purposes and means of the processing of Personal Data.
• Device: Any device that can access the Service such as a computer, a cellphone or a digital tablet.
• GDPR: EU General Data Protection Regulation.
• Personal Data: Information relating to You such as a name, identification number, location data, online identifier, or other factors specific to physical, physiological, genetic, mental, economic, cultural, or social identity.
• Service: Refers to the Website.
• Service Provider: Any natural or legal person who processes the data on behalf of the Company.
• Usage Data: Data collected automatically, generated by the use of the Service or from the Service infrastructure itself (e.g., page visit duration).
• Website: PhysioLabs X Ltd, accessible from https://physiolabs.uk.
• You: The individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service.

Welcome!

The material appearing on this website, https://physiolabs.uk, is provided as information about PhysioLabs X Ltd’s business, community, and people, and as a platform for online connection. The owner of this Site, PhysioLabs X Ltd and its directors, agents, employees and affiliates assume no responsibility or liability for any consequence resulting directly or indirectly from any action or inaction you take based on the information found on the Site or material linked to this Site.

Any information on this Site is provided for promotional or informational purposes only and is not to be relied upon as a professional opinion. By using this Site, you accept and agree that following and using any information or recommendation provided on this Site is at your own risk.

Any information on this Site is provided for promotional or informational purposes only and is not to be relied upon as a professional opinion. By using this Site, you accept and agree that following and using any information or recommendation provided on this Site is at your own risk.

TERMS AND CONDITIONS

Please read the following carefully! Your access to and use of this Site is subject to legally binding terms and conditions, which you accept and agree to by accessing this Site.

The following terms and conditions (“Terms and Conditions”) form a binding agreement (this “Agreement”) between you and PhysioLabs X Ltd Ltd, a Limited Company operating out of Surrey in the United Kingdom (“PhysioLabs X Ltd”). PhysioLabs X Ltd may modify, amend, supplement and replace these Terms and Conditions at any time without providing you with advance notice. Your continued use of this Site after any change means you have accepted the changed Terms and Conditions.

Copyright. All materials created by PhysioLabs X Ltd on the Site are protected by United States and United Kingdom copyright laws as original works. The absence of a registered copyright symbol does not mean that such materials are not protected as belonging to PhysioLabs X Ltd.

Links to Third Party Websites. This Site may contain links to third-party websites. All such linked sites, materials and pages are not under the control of PhysioLabs X Ltd, and PhysioLabs X Ltd is not responsible for the content contained in any linked website nor for any losses or damages you may incur as a result of the use of any third party website. PhysioLabs X Ltd accepts no liability for any errors or omissions contained in third-party websites. These links are provided to improve your use of this Site, enable you to connect with PhysioLabs X Ltd on various platforms, help PhysioLabs X Ltd offer the easiest services for you and conduct transactions.

We hold the following professional qualifications and certifications: BSc Physiotherapy (HCPC registered).

Scope of Practice

1. Here is what we will be doing together: We will provide physiotherapy assessment, treatment and advice based on individual needs. All one-on-one virtual PT consultations are for UK-based clients only. Our online services include advice on improving mobility, strength, balance, general health and longevity.
2. Here is what we will not be doing together: We do not diagnose or treat medical conditions online unless we are offering our services in a one-on-one virtual consultation setting. All advice given online is general in nature and does not replace the advice of a doctor or medical professional.

Use License. If PhysioLabs X Ltd has materials on the Site that you can download, permission is granted to download copies of the materials for personal, non-commercial viewing only. This is the grant of a license, not a transfer of title, and under this license, you may not:

• Modify or copy the materials;
• Use the materials for any commercial purpose;
• Use the materials in a way that is inconsistent with these Terms and Conditions.

Entire Agreement. These Terms and Conditions and any other legal notices, policies and guidelines of PhysioLabs X Ltd linked to these Terms and Conditions or contained on this Site constitute the entire agreement between you and PhysioLabs X Ltd relating to your use of this Site and supersede any prior understandings or agreements (whether oral or written), claims, representations, and understandings of the parties regarding such subject matter. This Agreement may not be amended or modified except by PhysioLabs X Ltd. If, for any reason, a court of competent jurisdiction finds any provision or portion of these Terms and Conditions to be unenforceable, that portion or provision shall be enforced to the maximum extent permissible so as to effectuate the intent of the parties as reflected by that provision, and the remainder of these Terms and Conditions shall continue in full force and effect. Failure by PhysioLabs X Ltd to enforce or exercise any provision of these Terms and Conditions shall not constitute a waiver of that right.

Paragraph headings are for reference only.

PRIVACY POLICY

PhysioLabs X Ltd understands how important your privacy is. This Privacy Policy explains what information we collect about you, why we collect it, and how we use it to provide the best possible experience for you on our website.

Your Personal Information will be used to provide you with promotional and informative materials and offers and deliver the products and services you can purchase or subscribe to from the Site. Specifically: 1. Your credit card information will not be kept by PhysioLabs X Ltd but instead by one of the third parties listed below; 2. Your name and e-mail address are collected but will not actually be stored on the Site. Any information captured will be processed through third-party websites; 3. Your phone number may be used to contact you via phone if there is information we would like to share that we feel would benefit you; 4. If you subscribe to our newsletter, your Personal Information will be used to send the newsletter to you; 5. If we send you the Newsletter for marketing purposes, we will send you emails about promotions, special events and other information. You can opt not to receive these emails from us by either clicking “unsubscribe” at the bottom of the email when you receive it or by sending an email that includes your email address and a request that you not receive our promotional emails; 6. We may use your Personal Information to respond when you submit a question or suggestion to us or when you request assistance regarding a service or product you purchased. 7. We may share your information if we believe in good faith that disclosure of your information is required to protect your safety or the safety of others, to investigate a fraud, or to respond to a government, judicial or other legal request or to comply with the law; 8. We may also share certain aggregated, anonymized information with a third-party provider in order to assist us in improving the Site.

Storing Your Personal Information

PhysioLabs X Ltd’s web service may store your Personal Information when you interact with the Site. PhysioLabs X Ltd will be happy to delete any of your Personal Information that it holds upon a written request made by you.

Storing Your Phone Number

Your phone number will be kept in the phone or contacts database of PhysioLabs X Ltd and associates. Wherever it is stored, it will always be protected with a password and will never be shared with third parties without your permission.

We Play by The Rules

The Site and PhysioLabs X Ltd abide by all relevant United States federal and State privacy laws in all aspects of our operations. This Privacy Policy is also compliant with GDPR and CCPA regulations. If you have any questions about our legal compliance, feel free to reach out to info@physiolabs.uk.

Affiliate Relationships

Please assume that, for every recommendation or link we provide, the following holds true: we have become aware of a product or service that we think may be of interest to people who visit our website. After we do our own research and decide this item is of value to ourselves, our community, or our clients, we choose to promote that item and are compensated when our readers click on the link or purchase the product or service. (That compensation comes from our affiliate, not you). Regardless of compensation, we only mention products and services that we believe in and feel would be a benefit to you.

Third Parties

PhysioLabs X Ltd may work with third party applications in order to provide you with the best services on the Site. These organizations may collect Personal Information from you in order to provide you with the services, including your name and contact information. Specifically, the third parties PhysioLabs X Ltd may work with on the Site are listed below.

• Stripe: https://stripe.com/privacy
• Docusign: https://www.docusign.com/privacy/
• Youtube: https://policies.google.com/privacy?hl=en
• Instagram: https://privacycenter.instagram.com/policy/
• Zoom: https://zoom.us/privacy
• Paypal: https://www.paypal.com/va/webapps/mpp/ua/privacy-full
• Google: https://policies.google.com/privacy?hl=en

How Will PhysioLabs X Ltd Use Your Personal Information?

Your Personal Information will be used to provide you with promotional and informative materials and offers and deliver the products and services you can purchase or subscribe to from the Site. Specifically:

1. Your credit card information will not be kept by PhysioLabs X Ltd but instead by one of the third parties listed in section 4.4 above;
2. Your name and e-mail address are collected but will not actually be stored on the Site. Any information captured will be processed through third-party websites in section 4.4 above;
3. Your phone number may be used to contact you via phone if there is information we would like to share that we feel would benefit you;
4. If you subscribe to our newsletter, your Personal Information will be used to send the newsletter to you;
5. If we send you the Newsletter for marketing purposes, we will send you emails about promotions, special events and other information. You can opt not to receive these emails from us by either clicking “unsubscribe” at the bottom of the email when you receive it or by sending an email that includes your email address and a request that you not receive our promotional emails;
6. We may use your Personal Information to respond when you submit a question or suggestion to us or when you request assistance regarding a service or product you purchased.
7. We may share your information if we believe in good faith that disclosure of your information is required to protect your safety or the safety of others, to investigate a fraud, or to respond to a government, judicial or other legal request or to comply with the law;
8. We may also share certain aggregated, anonymized information with a third-party provider in order to assist us in improving the Site.

Storing Your Personal Information

PhysioLabs X Ltd’s web service may store your Personal Information when you interact with the Site. PhysioLabs X Ltd will be happy to delete any of your Personal Information that it holds upon a written request made by you. Your Personal Information will be safely disposed of by PhysioLabs X Ltd.

Storing Your Phone Number

Your phone number will be kept in the phone or contacts database of PhysioLabs X Ltd and associates. Wherever it is stored, it will always be protected with a password and will never be shared with third parties without your permission.

We Play by The Rules

The Site and PhysioLabs X Ltd abide by all relevant United States federal and State privacy laws in all aspects of our operations. This Privacy Policy is also compliant with GDPR and CCPA regulations. If you have any questions about our legal compliance, feel free to reach out to info@physiolabs.uk.

Affiliate Relationships

Please assume that, for every recommendation or link we provide, the following holds true: we have become aware of a product or service that we think may be of interest to people who visit our website. After we do our own research and decide this item is of value to ourselves, our community, or our clients, we choose to promote that item and are compensated when our readers click on the link or purchase the product or service. (That compensation comes from our affiliate, not you). Regardless of compensation, we only mention products and services that we believe in and feel would be a benefit to you.

Do Not Track Signals

PhysioLabs X Ltd currently does not recognize or respond to browser-initiated Do Not Track (DNT) signals, as the Internet industry is currently still working on Do Not Track standards and there is no accepted standard on how to respond to such signals.

The Site Keeps

• Visitor information to improve our customer engagement, which tells us where and when people visit the Site and how long they stay there; and
• IP information for website and server security.

The Site uses cookies to keep a record of the number of times you’ve visited the Site and how you interacted with the Site during each visit. The Site also uses cookies that are not absolutely essential for your use of the Site. Your continued use of the Site serves as consent for these cookies.

Cookies

• A cookie is a small text file sent by the site’s servers to your hard drive. It can only be read and interpreted by the Site’s servers. No Personal Information is stored in the cookie, and nothing on it can identify you personally.
• Cookies have an important function in how you interact while visiting the Site, ensuring the usability of the Site’s different features, helping the Site understand your preferences, and thus can improve your experience on the Site. If you do not want cookies from the Site, simply adjust the settings in your web browser to disable cookies. This may change the way you access the Site and may also render some of the Site’s features unusable, but of course, it is your choice to do so.

Disclosure of Personal Information

PhysioLabs X Ltd will NEVER sell or license any Personal Information we collect from you. PhysioLabs X Ltd is not liable for any disclosure of your Personal Information by any third party, particularly the ones outlined in section 4.4 above. By purchasing the services and products offered by PhysioLabs X Ltd, you agree to be bound to and consent to the provisions of our third parties’ privacy policies. In the event that PhysioLabs X Ltd changes its practices, you will be notified, and you will be able to opt out of PhysioLabs X Ltd using your Personal Information by contacting us at info@physiolabs.uk.

Choice of Laws and Venue

This Privacy Policy and the use of the Site are governed by the laws of England & Wales. The parties agree to irrevocably submit all claims to the exclusive jurisdiction of the courts of the United Kingdom.

Your Consent

By choosing to provide PhysioLabs X Ltd with your Personal Information, you are consenting to its collection, use and disclosure in accordance with the principles outlined in this Privacy Policy. If you are under the age of 18, you must not provide any Personal Information to us without the consent of your parent or guardian or as otherwise provided for by applicable law.

Protecting Your Privacy

PhysioLabs X Ltd is committed to protecting your privacy. Security measures, such as using passwords on servers and computers and locked cabinets where Personal Information is stored, have been adopted to protect your Personal Information against loss or theft, unauthorized access, disclosure, copying, use or modification.

Online transactions are completed using third-party applications outlined in section 4.4 above. Please refer to the third parties’ privacy policies, of which links have been provided above, for clarification on how your transaction and Personal Information will be handled. PhysioLabs X Ltd makes no promises, warranties or representations about the manner in which your Personal Information is handled by third parties and bears no liability whatsoever for their use of them.

Verifying Your Identity

PhysioLabs X Ltd will ask you to verify your identity when you contact us or submit a request regarding your Personal Information. PhysioLabs X Ltd will ask you to provide sufficient information that allows us to reasonably verify that you are the person who we collected Personal Information about.

The Internet Can Be Unreliable

The internet is, by its nature, inherently open and subject to the interception of information. We cannot guarantee that the information you provide to PhysioLabs X Ltd over the internet or otherwise will not be intercepted by third parties while it is being communicated by means that are outside of PhysioLabs X Ltd’s control.

Verifying and Amending Your Personal Information

PhysioLabs X Ltd tries to ensure that all Personal Information about you that is in our possession is accurate, complete and up-to-date. Please contact us at info@physiolabs.uk to advise us of any changes to your Personal Information.

You may request access to the Personal Information held by PhysioLabs X Ltd at any time or seek to make corrections to it.

Resolving Your Concerns

If you have any questions or concerns about PhysioLabs X Ltd’s Personal Information collection, use and disclosure practices, please let us know at info@physiolabs.uk, and we will do our best to help you.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

• Email address
• First name and last name

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to:

• The type of mobile device You use
• Your mobile device unique ID
• The IP address of Your mobile device
• Your mobile operating system
• The type of mobile Internet browser You use
• Unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service.

The technologies We use may include:

• Cookies
• Web beacons
• Tracking URLs
• Scripts
• HTML5 local storage

We use these tracking technologies to track the actions You take on Our Service, such as the pages You visit, the links You click and the form data You submit. This helps Us to improve and customize Our Service for You.

Tracking Technologies and Cookies

A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.

Web Beacons

Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and hidden images) to, among other things, track the actions of users on our Service or when they open certain email communications.

Types of Cookies

We use several types of Cookies to provide You with a more personalized experience:

Necessary / Essential Cookies

Type: Session Cookies

Administered by: Us

Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.

Cookies Policy / Notice Acceptance Cookies

Type: Persistent Cookies

Administered by: Us

Purpose: These Cookies identify if users have accepted the use of cookies on the Website.

Functionality Cookies

Type: Persistent Cookies

Administered by: Us

Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

Tracking and Performance Cookies

Type: Persistent Cookies

Administered by: Third-Parties

Purpose: These Cookies are used to track information about traffic to the Website and how users use the Website. The information gathered via these Cookies may directly or indirectly identify you as an individual visitor. This is because the information collected is typically linked to a pseudonymous identifier associated with the device you use to access the Website. We may also use these Cookies to test new pages, features or new functionality of the Website to see how our users react to them.

Targeting and Advertising Cookies

Type: Persistent Cookies

Administered by: Third-Parties

Purpose: These Cookies track your browsing habits to enable Us to show advertising which is more likely to be of interest to You. These Cookies use information about your browsing history to group You with other users who have similar interests. Based on that information, and with Our permission, third party advertisers can place Cookies to enable them to show adverts which We think will be relevant to your interests while You are on third party websites.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

• To provide and maintain our Service, including to monitor the usage of our Service.
• To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
• For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
• To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
• To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
• To manage Your requests: To attend and manage Your requests to Us.
• For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
• For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

Sharing Your Personal Information

We may share Your personal information in the following situations:

We will only share Your personal information in the following circumstances:

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy.

• To comply with our legal obligations: We will retain your data to comply with applicable laws.
• Resolve disputes: We may need to retain your data to resolve any disputes or issues that may arise.
• Enforce our legal agreements and policies: We may retain your data to enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to:

• Strengthen the security: We may need to retain your data to strengthen our security measures.
• Improve the functionality of Our Service: We may retain your data to improve the functionality of our service.

The Company is responsible for ensuring that any third-party processors it uses in connection with the processing of Your Personal Data are also subject to obligations of confidentiality and security equivalent to those set out in this Privacy Policy.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located.

This means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Delete Your Personal Data

You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.

Our Service may give You the ability to delete certain information about You from within the Service.

Delete Your Personal Data

You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows You to manage Your personal information.

You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us.

Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

• We may disclose Your Personal Data in the good faith belief that such action is necessary to:
• Comply with a legal obligation
• Protect and defend the rights or property of the Company
• Prevent or investigate possible wrongdoing in connection with the Service
• Protect the personal safety of Users of the Service or the public
• Protect against legal liability

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure.

While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Detailed Information on the Processing of Your Personal Data

The Service Providers We use may have access to Your Personal Data. These third-party vendors collect, store, use, process and transfer information about Your activity on Our Service in accordance with their Privacy Policies.

Analytics

We may use third-party Service providers to monitor and analyze the use of our Service.

Please note that We do not have control over these third-party vendors or their policies, so if you wish to know more about them, please visit their websites.

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy

Email Marketing

We may use Your Personal Data to contact You with newsletters, marketing or promotional materials and other information that may be of interest to You.

You may opt-out of receiving any, or all, of these communications from Us by following the unsubscribe link or instructions provided in any email We send or by contacting Us.

We may use Email Marketing Service Providers to manage and send emails to You.

ConvertKit:

Their Privacy Policy can be viewed at https://convertkit.com/privacy

GDPR Privacy

Legal Basis for Processing Personal Data under GDPR

• We may process Personal Data under the following conditions:
• Consent: You have given Your consent for processing Personal Data for one or more specific purposes.
• Performance of a contract: Provision of Personal Data is necessary for the performance of an agreement with You and/or for any pre-contractual obligations thereof.
• Legal obligations: Processing Personal Data is necessary for compliance with a legal obligation to which the Company is subject.
• Vital interests: Processing Personal Data is necessary in order to protect Your vital interests or of another natural person.
• Public interests: Processing Personal Data is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Company.
• Legitimate interests: Processing Personal Data is necessary for the purposes of the legitimate interests pursued by the Company.

Your Rights under the GDPR

The Company undertakes to respect the confidentiality of Your Personal Data and to guarantee You can exercise Your rights.

You have the right under this Privacy Policy, and by law if You are within the EU, to:

Request access to Your Personal Data

The right to access, update or delete the information We have on You.

Whenever made possible, you can access, update or request deletion of Your Personal Data directly within Your account settings section. If you are unable to perform these actions yourself, please contact Us to assist You. This also enables You to receive a copy of the Personal Data We hold about You.

Your GDPR Rights

• Request correction of the Personal Data that We hold about You. You have the right to have any incomplete or inaccurate information We hold about You corrected.
• Object to processing of Your Personal Data. This right exists where We are relying on a legitimate interest as the legal basis for Our processing and there is something about Your particular situation, which makes You want to object to our processing of Your Personal Data on this ground. You also have the right to object where We are processing Your Personal Data for direct marketing purposes.
• Request erasure of Your Personal Data. You have the right to ask Us to delete or remove Personal Data when there is no good reason for Us to continue processing it.
• Request the transfer of Your Personal Data. We will provide to You, or to a third-party You have chosen, Your Personal Data in a structured, commonly used, machine-readable format. Please note that this right only applies to automated information which You initially provided consent for Us to use or where We used the information to perform a contract with You.
• Withdraw Your consent. You have the right to withdraw Your consent on using your Personal Data. If You withdraw Your consent, We may not be able to provide You with access to certain specific functionalities of the Service.

Exercising of Your GDPR Data Protection Rights

You may exercise Your rights of access, rectification, cancellation and opposition by contacting Us. Please note that we may ask You to verify Your identity before responding to such requests. If You make a request, We will try our best to respond to You as soon as possible.

Complaints

You have the right to complain to a Data Protection Authority about Our collection and use of Your Personal Data. For more information, if You are in the European Economic Area (EEA), please contact Your local data protection authority in the EEA.

Children’s Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit.

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We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the “Last updated” date at the bottom of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

• admin@physiolabs.uk
• (+44) 7909 309 884

Sharing of Data

We do not share your data with third party sites or agencies, except under legal circumstances. We may input your data to secure systems that help us to process your data, but the involved systems are not able to keep, use or store your data.

The only times we would disclose your information to another organisation would be if we were required to do so by law, if we had a moral obligation to disclose information to protect you or someone else, or to protect the property and employees of the company.

When and Why We Contact You

Based upon the information that you provide us, we will contact you in order to fulfil your enquiries, to provide information that you request and to follow up where appropriate, whether that may be via telephone, email or by post.

Upon submitting a request for one of our free guidebooks, due to the nature of the information included in the guidebooks, it is our policy for us to ask you to confirm that you agree to be contacted via email or telephone so that we can follow up. Our follow-up contact with you is not promotional in nature and is to ensure that you have received full benefit from our service.

You can opt out of this communication at any time by following the instructions in any of our communications with you or contacting us on the email address given below.

Opting Out/In

You have the right to opt out of follow-up from us at any time. We have made reasonable efforts to make this as simple a process as possible.

• You may unsubscribe from our email follow-up via a link in any email. Alternatively, contact admin@physiolabs.uk to request to unsubscribe.

There will be clear methods for opting out outlined in the other forms of communication.

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Security and Information Protection

The security of your information is very important to us. All reasonable steps are taken to protect your information.

We use generally accepted methods of security when processing your data. However, as no information transfer online can be guaranteed to be secure, we cannot guarantee the security and transmission of your data.

We can guarantee that we will carry out due diligence and protect your data to an acceptable standard, but cannot guarantee absolute security.

Data Protection

The information we hold about you is protected by firewalls and other hardware/software that protects from data hijacking and data theft.

Unfortunately, as no system is 100% secure, we are unable to guarantee with absolute certainty that your data is 100% secure. We are unable to assume responsibility for any data that is stolen, destroyed or inadvertently disclosed.

Data Retention

We only hold onto the data that you provide to us for as long as is needed for us to fulfil our service to you or until you ask for us to delete it.

Cookies and Online Preference Data

We may use data based on number of clicks, navigation around our site and other such metrics to analyse the experience we bring to our customers.

Although this data is collected and viewed on Google Analytics software, it is anonymised and can never be used to identify you, either by us or by the third party analytics software that we use.

Clinical Notes

All of our clinical notes that we keep from each appointment is kept in line with government, HCPC and CSP regulations at all times, both electronically and in paper copy.

Last updated: 21th January 2025